I started my career in the banking industry as a clerk and have remained in the industry for more than 38 years. Over the course of my career, I have seen many changes take place, from when computers were first used to record transactions to today, where consumers can bank simply and easily through their smartphones.

To keep pace with the various industry developments, it is essential to continue learning by going for courses and receiving on-the-job training.

In the last year, I have attended several courses to deepen my digital skills in areas such as design thinking and data analytics. With a better appreciation of the ways in which technology can help make banking simpler, safer and smarter, I am now able to use my new skills to guide customers in adopting digital solutions for their banking needs.