I have been in the banking industry for more than 28 years. I started my career in banking as a customer service officer and am currently an assistant branch manager.

Throughout my career, I have participated in various training courses, including the UOB Professional Conversion Programme, as I firmly believe in the need to continue learning and upskilling in order to remain relevant.

As technology continues to shape the way banking services are provided, the training I have received in areas such as design thinking and data analytics have helped me to understand the role I play in helping customers to embrace technology.  The training also gives me the confidence to advise customers on how they can use digital solutions to suit their lifestyle needs and to manage their money better.