I’ve been in the finance industry for 11 years now since joining the bank in 2007 as a staff processing transactions. Previously, we used to process all transactions – such as foreign exchange and time deposits – coming from branches and other departments as a centralized unit. Today, the process has been streamlined and most of the transactions can be processed either by the branches or carried out by customers themselves online. In the last three years, my role has evolved to one that ensures sound governance by using performance matrices and analytics. I’m glad to pick up new skills through on-the-job training and courses, preparing me for future career options.