I joined the banking industry after I graduated from university three years ago. I started with UOB as a branch service manager and moved into a new role as a business financial manager with the Business Banking team in April 2018.

Through the training I received as part of the UOB Professional Conversion Programme, I learnt about how technologies such as machine learning and artificial intelligence can be applied in the banking industry. The training also helped me to understand the ways in which I can complement the use of such technologies with the warmth of a human touch to serve our customers better.

I now use the skills I have gained to advise small business owners on how they can improve their productivity through digital capabilities and to grow their business with the relevant financial products and services.